Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping at Offisentials. We are committed to delivering your orders accurately, securely, and on time. This Shipping Policy outlines the terms and conditions that constitute our shipment procedures.

1. Processing Times

All orders are processed and prepared for dispatch upon successful payment confirmation.

  • Standard Processing: Orders are processed within 1 to 3 business days (Monday to Saturday, excluding public holidays).

  • Custom/Bulk Orders: Customized items or large bulk office orders may require additional processing time. Estimated processing times for custom products will be communicated during order placement.

  • Order Cut-Off Time: Orders placed after 4:00 PM IST will begin processing on the following business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination, weight, and delivery speed selected.

Shipping Option Estimated Delivery Time Standard Rate
Local Courier (Delhi / NCR) 1 – 2 Business Days Flat rate at checkout / Free above limit
Standard Delivery (Pan-India) 3 – 7 Business Days Free on orders over ₹999 / Nominal fee for smaller orders
Express Delivery 1 – 3 Business Days Calculated at checkout

Note: Delivery timelines are estimates provided by our logistics partners and may vary depending on local weather, holidays, or transit delays.

3. Order Tracking

Once your order has been dispatched, you will receive an automated shipping confirmation via Email and WhatsApp containing your unique tracking number and logistics provider details.

You can track your order using:

  • The direct tracking link sent to your email or WhatsApp.

  • Logging into your account on the Offisentials website under My Orders.

4. Delivery Address & P.O. Boxes

  • Accurate Details: Please ensure that your delivery address, landmark, PIN code, and mobile number are accurate during checkout. Offisentials is not liable for delayed or failed deliveries caused by incorrect or incomplete address details.

  • P.O. Boxes: We do not deliver to P.O. Box addresses. A physical address with an available recipient is required for successful delivery.

5. Damaged, Lost, or Missing Packages

Damaged in Transit

If your package arrives visibly damaged or tampered with:

  1. Do not accept the delivery if possible, or take photos/videos of the package before opening it.

  2. Contact us immediately within 48 hours of delivery at orders@offisentials.com or via WhatsApp with your order number and photos/videos of the damaged outer box and contents.

Lost Shipments

If your tracking status shows "Delivered" but you have not received your package, please check with family members, building reception, or security. If still untraceable, report it to our customer support team within 3 business days so we can open an inquiry with our courier partner.

6. Undeliverable Packages & Failed Deliveries

Our courier partners will attempt delivery up to 3 times. If delivery fails due to:

  • Incorrect phone number or address

  • Recipient unavailable/unreachable

  • Refusal to accept the shipment

The package will be returned to our warehouse. In such cases, re-shipping charges will apply to dispatch the order again.

7. Contact Us

If you have any questions or require assistance regarding shipping and delivery, please reach out to us:

  • Email ID: orders@offisentials.com

  • Phone: +91 

  • WhatsApp: +91 

  • Customer Support Hours: 11:00 AM to 7:00 PM IST (Monday to Saturday)